PRIVACY POLICY

Last Updated: 16 June 2026

Coast Aloe Pty Ltd ABN 49 692 859 519 ("Coast Aloe", "we", "us" or "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, register for workshops, subscribe to communications or otherwise interact with us.

This Privacy Policy applies to our website at coastaloe.com.au and any related websites, subdomains, products, services and communication channels operated by Coast Aloe.

In this Privacy Policy we, us or our means Coast Aloe Pty Ltd ABN 49 692 859 519.

Types of personal information We Collect

The types of personal information we may collect include:

·         Name

·         Email address

·         Telephone number

·         Payment and billing information

·         Information relating to bookings, workshop registrations and purchases

·         Information about your use of our website and services

·         Communications and correspondence with us

·         Marketing preferences

·         Any other information you voluntarily provide to us

We generally collect only the information reasonably necessary to provide our educational products and services.

How we Collect Personal Information

We may collect personal information directly from you when you:

·         Complete a contact form

·         Register for a workshop, webinar or educational session

·         Purchase a product or service

·         Subscribe to our mailing list

·         Participate in surveys or feedback requests

·         Contact us by email, telephone or social media

·         Interact with our website

We may also collect information automatically through cookies, analytics tools and similar technologies as described in this Privacy Policy.

Tax File Numbers and Taxation Information

Coast Aloe provides educational workshops, resources and training services.

Unless specifically requested for a particular service, you should not provide us with your Tax File Number (TFN), copies of tax returns, financial statements or other sensitive taxation information through our website, contact forms, booking systems or email communications.

We do not require your TFN to provide our educational services.

If taxation information is provided to us inadvertently, we will take reasonable steps to securely handle and, where appropriate, delete or de-identify the information in accordance with our legal obligations.

Coast Aloe does not currently provide tax agent services, prepare or lodge tax returns on behalf of clients, or represent clients before the Australian Taxation Office.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

·         To provide products, workshops, webinars and educational services

·         To communicate with you

·         To process bookings and payments

·         To provide customer support

·         To maintain records and administer our business

·         To improve our website, products and services

·         To conduct analytics, market research and business development

·         To send marketing and promotional communications (where permitted by law)

·         To comply with legal obligations

·         To resolve disputes and enforce agreements

·         To consider specific service requests

Disclosure of Personal Information

We may disclose personal information to:

·         Service providers who assist us in operating our website, payment systems and business

·         Employees and contractors who require access to perform their duties

·         Professional advisers, including legal and accounting advisers

·         Business partners assisting us to deliver products and services

·         Regulatory authorities, courts, tribunals and law enforcement agencies where required by law

·         Any person or entity involved in the sale, transfer or restructuring of our business

We do not sell personal information to third parties.

Sensitive Information

Sensitive information has a higher level of protection under Australian privacy law.

Sensitive information includes information relating to:

·         Racial or ethnic origin

·         Political opinions

·         Religious beliefs

·         Trade union membership

·         Health information

·         Sexual orientation

·         Criminal records

·         Biometric information

We will only collect, use or disclose sensitive information with your consent or where authorised or required by law.

Marketing Communications

We may send you information about workshops, educational products, resources, events and promotions that may be of interest to you.

You may opt out of marketing communications at any time by:

·         Clicking the unsubscribe link in our emails

·         Contacting us directly using the details below

Access and Correction

You may request access to the personal information we hold about you.

You may also request correction of any personal information that is inaccurate, incomplete, misleading or out of date.

Requests should be made using the contact details provided below.

We will respond within a reasonable period and may require verification of your identity before providing access.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

·         Secure website hosting

·         Password protection

·         Access controls

·         Secure payment processing

·         Staff and contractor confidentiality obligations

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

·         Provide our products and services

·         Comply with legal obligations

·         Resolve disputes

·         Enforce agreements

·         Maintain business records

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Cookies and Analytics

We and our service providers may use cookies, analytics tools and similar technologies to collect information about how visitors use our website.

This information may include:

·         IP address

·         Device information

·         Browser type

·         Pages viewed

·         Referring websites

·         Date and time of visits

We may use services such as Google Analytics to understand website usage and improve our products and services.

You may disable cookies through your browser settings, although this may affect website functionality.

Overseas Disclosure

Coast Aloe is based in Australia.

Some third-party service providers used by us, such as website hosting, analytics, email marketing or payment processing providers, may store or process information outside Australia.

Where practicable, we take reasonable steps to ensure such providers handle personal information appropriately and in accordance with applicable privacy obligations.

Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

Privacy Complaints

If you have a complaint regarding the handling of your personal information, please contact us using the details below.

Please provide sufficient details so that we can investigate the matter.

We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

The OAIC is the independent national regulator responsible for privacy and information handling matters under Australian law.

Contact Us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Coast Aloe Pty Ltd
Email: info@coastaloe.com.au
Website: Complete the form in the Contact page of www.coastaloe.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business practices or services.

Any updated version will be published on our website and will take effect from the date of publication.

Your continued use of our website or services following publication of changes constitutes acceptance of the updated Privacy Policy.